### Frequently Asked Questions (FAQ) - employee/user Loyalty POS

## 1. How do I initiate a new transaction?

Navigate to the "New Transaction" section.
Enter the Member ID or Mobile Phone number in the search box and press Search.
Input the services or products purchased and their respective values in the fields provided.
Ensure the entered amount does not exceed the specified limits (e.g., 500 EUR).
Once completed, click Submit to process the transaction.

## 2. How do I add a new member?

Go to the "New Member" section under the main transaction page.
Fill in the details for the new customer, including Customer ID, First Name, Last Name, Address, City, and Country.
After entering all the required information, submit the form to add the new member.

## 3. How do I redeem rewards for a member?

Go to the "Redeem a Reward" section.
You can filter rewards by Points or other criteria.
Choose the member by entering their name or ID in the Member field or by searching their mobile number in the Tel field.
Select the desired reward from the list and proceed with the redemption process.

## 4. What happens if I enter an amount above the transaction limit?

Each transaction has a specified limit (e.g., 500 EUR for services or products).
If the entered amount exceeds this limit, the transaction will not be processed, and you’ll need to adjust the value to be within the allowed range.

## 5. How do I track member points and rewards?

Once a member has accumulated points, they will be displayed in their profile when a search is conducted.
Points will be shown in the Member Points section, and available rewards will be displayed with details such as points required and the corresponding reward message.

## 6. What are reward points and how can members use them?

Reward points are earned through transactions and can be used to redeem various rewards.
The system shows the total number of points a member has and the available rewards they can redeem, such as cash back or prizes.
Members can select a reward from the list once they have accumulated enough points.

## 7. Can I see a history of rewards redeemed by a member?

Yes, you can review past reward redemptions by searching for the member in the "Redeem a Reward" section.
All previously redeemed rewards will appear in a list, along with the reward details and the member’s remaining points.

## 8. What should I do if I cannot find a member in the system?

Double-check the entered Member ID or Mobile Phone for accuracy.
If the member is not found, you may need to add them as a new member through the "New Member" section.

## 9. Can I adjust or update member details after registration?

Currently, member details are set upon registration, but certain fields can be updated if necessary. Contact system support for assistance with updating member details.

## 10. Who should I contact for technical support?

For any technical difficulties or questions, you can contact the support team at Business2040 LP via email at contact@xloyalty.io or phone +306944762268 (whatsapp).